Constituent Services (311)

Headshot of Kianna Grant

Mission Statement

Our mission is to be the heartbeat of our community—a bridge connecting constituents, visitors, and City services. We’re more than just a point of contact; we’re the catalyst for positive change.  We document non-emergency service requests, ensuring they reach the appropriate departments. We also maintain a comprehensive database of resources that helps empower both our internal departments and external organizations within the city and surrounding areas.  Furthermore, we foster relationships with government agencies, elected officials’ offices, and community-based organizations.

Our responsibilities include coordinating events for the Office of the Mayor, such as the State of the City Address, along with organizing and participating in community events, forums, and volunteer activities to enhance community engagement.  As we build relationships, ignite conversations, and spark engagement, we aim to inspire, uplift, and transform the way that the City of Gary engages with its citizens.

Kianna Grant
Director

BILL PAY

Click the links below to access service pages.

American Water logo
Gary Sanitation logo
Nipsco Logo


Search Knowledge Base
Access general information such as Garbage or Recycling policies, the process of obtaining a Building Permit, or how to obtain an Animal license or Park Pass, or log in to check a service request status.


Create a Service Request
Request for a service such as a pothole repair, missed garbage, streetlight out, or abandoned vehicle.


Service Request using Smartphone
Android | IPhone
Gary 311 is a free application for Gary, IN that allows users to report community issues, pinpoint the issue location with GPS, and attach photos right from your Smart Phone.

Administrative Staff

Kianna Grant
Director
Ofc: 219-881-4815
kgrant@gary.gov


Martha Lacy
Executive Assistant
Ofc: 219-881-4815
mlacy@gary.gov